The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Email: admin@robcan.ca
Website: www.robcan.ca
I. Meeting the Challenge - Getting Along with Others.
A. A personal approach.
B. A work approach.
C. A community approach.
D. Teamwork - a challenge at home, at work and in your community.
E. Relationship development through communication.
II. Interpersonal Skills for Motivation.
A. Sources of motivation.
B. Motivating yourself.
C. Motivating others.
D. The importance of motivation.
E. A common understanding of content and meaning.
III. Understanding the Difficult Person.
A. The nature of emotions.
B. What is it?
C. Why it occurs.
D. The power of anger.
E. Perceptions and misunderstandings.
IV. Responding to Difficult People.
A. Fight or flight reactions.
B. What's in between?
C. Anger - a contagious disease.
D. Achieving results.
V. No-Win, No-Lose Resolution Skills.
A. Fogging.
B. Questioning techniques.
C. Empathy.
D. Self-disclosure.
E. Free information.
VI. Working With Different Leaders.
A. Leadership style.
B. Adaptability and flexibility.
C. Dealing with delegation: