The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Email: admin@robcan.ca
Website: www.robcan.ca
I. The Need for Courageous Conversations
A. Addressing Misunderstandings
B. Addressing Disagreements
C. Presenting Difficult Concepts
D. Giving “Bad” News
E. Providing Criticism, Praise and Feedback For Improvement
II. Getting Started on a Courageous Conversation
A. The First 8 Words
B. Starting With the Desired Outcome
C. Gaining Trust
D. Engagement, Involvement, Inclusion
E. Common Ground
III. “Staying the Course” in a Courageous Conversation
A. Clarifying Expectations
B. Shared Information
C. The Assertive Approach
D. Asking for Commitment
E. Developing an Action Plan
IV. Courageous Follow-Up