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The Robcan Group 31 Meridian Road Sherwood Park, Alberta Canada T8A-0N5

Phone: (780)-467-4112 Email: admin@robcan.ca Website: www.robcan.ca



I. The Need for Courageous Conversations

A. Addressing Misunderstandings
B. Addressing Disagreements
C. Presenting Difficult Concepts
D. Giving �Bad� News
E. Providing Criticism, Praise and Feedback For Improvement


II. Getting Started on a Courageous Conversation

A. The First 8 Words
B. Starting With the Desired Outcome
C. Gaining Trust
D. Engagement, Involvement, Inclusion
E. Common Ground


III. �Staying the Course� in a Courageous Conversation

A. Clarifying Expectations
B. Shared Information
C. The Assertive Approach
D. Asking for Commitment
E. Developing an Action Plan


IV. Courageous Follow-Up

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