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The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Email: admin@robcan.ca
Website: www.robcan.ca
I. The Need for Courageous Conversations
A. Addressing Misunderstandings
B. Addressing Disagreements
C. Presenting Difficult Concepts
D. Giving �Bad� News
E. Providing Criticism, Praise and Feedback For Improvement
II. Getting Started on a Courageous Conversation
A. The First 8 Words
B. Starting With the Desired Outcome
C. Gaining Trust
D. Engagement, Involvement, Inclusion
E. Common Ground
III. �Staying the Course� in a Courageous Conversation
A. Clarifying Expectations
B. Shared Information
C. The Assertive Approach
D. Asking for Commitment
E. Developing an Action Plan
IV. Courageous Follow-Up
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