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The Robcan Group 31 Meridian Road Sherwood Park, Alberta Canada T8A-0N5

Phone: (780)-467-4112 Email: admin@robcan.ca Website: www.robcan.ca



I. The Need for Courageous Conversations

A. Addressing Misunderstandings
B. Addressing Disagreements
C. Presenting Difficult Concepts
D. Giving “Bad” News
E. Providing Criticism, Praise and Feedback For Improvement


II. Getting Started on a Courageous Conversation

A. The First 8 Words
B. Starting With the Desired Outcome
C. Gaining Trust
D. Engagement, Involvement, Inclusion
E. Common Ground


III. “Staying the Course” in a Courageous Conversation

A. Clarifying Expectations
B. Shared Information
C. The Assertive Approach
D. Asking for Commitment
E. Developing an Action Plan


IV. Courageous Follow-Up

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