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I. Fight or Flight Responses.

A. The Mexican deal approach
B. Making choices
C. “You have no choice”
D. “This is the way it is”

II. Conflict and Stress Management

A. What is stress?
B. How does it make you feel?
C. When is it good?
D. When is it not good?
E. Coping with stress

III. Conflict Time Management

A. Taking control of your time
B. Writing things down
C. Keeping track
D. The time of your life!

IV. Conflict and Communications

A. Understanding and Misunderstanding
B. Perceptions and impressions
C. Word meaning
D. Non-Verbal communication

• expression
• tone
• body language
• gestures

E. The power of listening
F. Personalized communication

V. Positive Coping Skills for Conflict.

A. Being more fun
B. Having more fun
C. Relaxing and laughing
D. Survival skills

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