As soon as we are born we begin to communicate. Does that mean it comes naturally? Some of it - yes – most of it – not! Learn more about listening, the power of feedback, questioning for results, creating a positive impression, matching verbal and non-verbal messages and the joy of “word power”! Take a look at your pouting skills and your ability to nag. Work on your strategies for giving direction and instruction. Practice your skills for giving and receiving praise, compliments, advice and criticism. Energize all of your communication by focussing on positive ways to give and receive messages.