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Communication Styles for Adults
Communication Styles for Kids
The Game - Thriving on Chaos and Stress



The Robcan Group 31 Meridian Road Sherwood Park, Alberta Canada T8A-0N5

Phone: (780)-467-4112 Email: robcan.mail@shaw.ca Website: www.robcan.ca



Overview:

Letís take a new look at customer service. What can we do to ensure a personalized, positive, professional level of service every time? Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what canít be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

Topics:
  • Meeting and greeting
  • Updating for excellence
  • Providing options, choices and alternatives
  • Asking instead of telling
  • Using a positive service vocabulary
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